Application Support Team Leader - Payroll & Human Capital (SAP, Workday)

We are looking for an Application Support Team Leader - Payroll & Human Capital (SAP, Workday) to join the team of our client – a reference company in the retail sector.

What will be your main tasks and responsibilities?

• Ensure and monitor the development and implementation of applications within his/her scope, guaranteeing the development of solutions as well as testing and documentation;
• Guarantee the 2nd line support to users of the several applications, analyzing and solving incidents and promoting client's satisfaction;
• Ensure the liability and performance of several applications through maintenance and verification routines;
• Ensure the continuous improvement of applications, overseeing market trends, creating a plan of evolution and development, ensuring the alignment with best practices;
• Manage the relationship with suppliers, monitoring their interventions (support, troubleshooting, installations, substitutions, ...), controlling service levels and quality;
• Understand and evaluate client's needs and requirements.

What is required from you?

• Bachelor’s degree in IT, Computer Science or similar area will be valued;
• Minimum 03 years of experience in leading application support teams, ideally focusing on Payroll and Human Capital (Workday, SAP SuccessFactors, SAP Payroll, etc.);
• Previous experience in project management, with skills in Agile methodologies;
• Good communication and relational skills;
• Ability to take decisions and work towards results;
• Ability to understand and develop client's needs and requirements, translating them to functional and non functional requirements;
• Fluency in English (both written and spoken).

Sounds like you? Send us your CV and let’s talk!