Operations Manager

We are looking for a Operations Manager to join the team of our client – a reference company in the banking sector.

What will be your main tasks and responsibilities?

• Manage and coordinate recurring operational activities that are not classified as projects, involving a certain degree of complexity (e.g., reconciliations, batch processes, operational validations)
• Oversee and lead the implementation and evolution of service and application monitoring mechanisms
• Continuously monitor service quality (SLA/SLO), ensuring adequate levels of availability and performance
• Monitor and ensure quality and response times for users, ensuring that tickets are handled in a timely and effective manner
• Coordinate incident and problem management, promoting root cause analysis and corrective actions
• Manage supplier relationships and ensure the management of operational contracts, including monitoring of SLAs and agreed-upon service levels
• Produce and track operational indicators (KPIs) and provide regular reporting to support decision-making
• Identify opportunities for continuous improvement and optimization of operational processes

What is required from you?

• At least 5 years of experience in IT operations roles
• Experience in mission-critical environments (preferably in the financial sector)
• Knowledge of service management frameworks (ITIL—preferred)
• Experience in vendor and contract management
• Strong organizational, prioritization, and operational oversight skills

Sounds like you? Send us your CV and let’s talk!

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