Service Delivery Manager (m/f)

We are looking for a Service Delivery Manager to join the team of our client – a reference company in the Technology sector.

What will be your main tasks and responsibilities?

• Maintain the contact with clients and stakeholders, to ensure that the product is working according to the needs;
• Oversee the day-to-day delivery of services, ensuring compliance with Application and Service Level Agreements;
• Act as the primary point of contact for the ERP service issues;
• Ensure that the service delivery and support processes are on track in terms of consistency and high level.

What is required from you?

• Degree in Computer Science, Software Engineering or other similar area;
• Experience in service delivery of CRM, ERP, or niche market software solutions;
• Experience with implementation workflow of requirements gathering, configuration, documentation, testing, training, hyper care (Go Live), among others;
• Experience working on teams with different stakeholders;
• Customer-facing attitude and excellent communication and interpersonal skills.
• Fluent in English (both written and spoken).

Sounds like you? Send us your CV and let’s talk!

About QiBit:

QiBit is a recruitment company specialized in Information and Communications Technologies, who belongs to the multinational Gi Group. Our team works daily to connect companies and candidates, developing a close relationship with both.

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